IT Solutions
IT Managed Support
A named team looking after your IT — not a ticket queue.
Proactive monitoring, fast response and predictable monthly cost. We keep your systems healthy so your people stay productive, with clear SLAs and monthly reporting you can hold us to.
The problem
When something breaks, everything stops — and you're never sure how long the fix will take or who's actually on it. Downtime costs you money you never see on an invoice.
What we do
Concrete deliverables, not slogans
- 24/7 monitoring of servers, network and critical endpoints
- Helpdesk with guaranteed response times, remote and on-site
- Patch management, backups and security updates handled for you
- Asset and licence tracking so nothing lapses unnoticed
- Monthly reporting against agreed SLAs — no black box
- A named account engineer who knows your environment
How it works
Our process for it managed support
Onboard
We document your environment and set up monitoring.
Monitor
We watch systems around the clock and fix issues before you notice.
Respond
When you raise a ticket, you get a response inside the agreed SLA.
Report
Each month you get a plain-English report on health and activity.
What you get
Deliverables & cadence
- Response-time SLAs by tier (see the comparison on this page)
- Defined coverage hours, remote and on-site
- Monthly service report with tickets, uptime and recommendations
- A predictable per-seat or flat monthly fee
Engagement models
Ways to work with us
Essential
Business-hours coverage, remote support, monitoring. From ₦XX,XXX/mo. /* TODO */
Professional
Extended hours, on-site visits, priority SLA. /* TODO */
Enterprise
Dedicated engineer, tightest SLA, full coverage. /* TODO */
Pricing shown is indicative and pending confirmation.
Tools & platforms
What we work with
FAQ
Questions, answered
How fast do you respond?
Response times depend on your tier and issue priority — critical issues are answered fastest. Exact SLAs are set out in your agreement. /* TODO: publish real SLA table */
Do you support both remote and on-site?
Yes. Most issues are resolved remotely; on-site visits are included on higher tiers and available on demand otherwise.
Can we start with a small number of users?
Yes — pricing is per seat, so you only pay for the people you cover.
What happens to our existing IT provider?
We manage a clean handover and take on documentation so nothing is lost in transition.
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Ready to talk about IT Managed Support?
Book a free consultation or request a tailored quote.
Or call +234 703 826 3804